Refund policy

Last updated: September 22, 2026

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Start a Return

To start a return, please contact us at carconceptorltd@gmail.com with your order number and reason for return. Once your return is approved, we will provide instructions on how to send the item back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable number of business days.

Exchanges

If you need to exchange an item for a different size or product, please contact us at carconceptorltd@gmail.com within 14 days of delivery.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 14 days of delivery so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions, please contact us at carconceptorltd@gmail.com or call +13186541503.